SILK support
How can we help?
For account, billing or product help, email us and include the address connected to your SILK account.
Contact us
Email support@silk.app. Please do not include passwords, full payment-card details or sensitive medical information.
How do I cancel Premium?
Open Settings and choose Manage billing. The Paddle billing portal lets you cancel renewal and view invoices. You normally keep Premium until the end of your paid period.
How do I delete my account?
Open Settings, scroll to Delete account, choose Delete my account and confirm. This permanently removes your SILK data and photos, closes your sign-in and cancels an active subscription.
How do I reset my password?
On the sign-in page, choose Forgot password?, enter your account email and follow the secure link in the email. The link opens SILK so you can set a new password of at least eight characters.